Returns & Refunds

5-day return request window

Contact us within 5 calendar days after delivery to request a return. Include your order number, the item, the reason and any useful photos. Do not send the item back until we provide the return instructions.

Eligible items

We accept requests for products that are defective, damaged on arrival or different from the item ordered. Change-of-mind returns are considered for unused, unopened products with their original packaging, labels and included accessories. An opened product may still qualify where it is defective or incorrectly supplied.

Condition and exclusions

Damage caused by misuse, accidental damage after delivery or missing included parts may affect eligibility. Opened in-ear audio or other hygiene-sensitive products are not eligible for change-of-mind returns unless the product is defective or incorrectly supplied. These conditions do not limit rights under applicable consumer law or a stated manufacturer warranty.

Return shipping

For a confirmed defective, damaged or wrongly supplied item, we arrange a return or provide return-shipping instructions at our cost. For an approved change-of-mind return, the customer bears the return shipping cost disclosed before the return. Keep the parcel securely packed.

Inspection and refunds

After the returned item is received and inspected, we notify you of the outcome. Approved refunds are normally initiated within 5–7 working days. Online-payment refunds go to the original payment method. For COD refunds, we securely collect verified bank or UPI details through our support process. The bank or payment provider may need additional time to reflect the refund.

Replacement or support

A replacement may be offered when available, with your agreement. Manufacturer warranty support, where stated on the product page, continues according to that warranty. Contact info@indi7.com or +91 84008 69704 for a return request.